The cleaning is the easy part. The trust is the job.
Charts on desks. Screens that do not always lock. What you are buying is someone you can leave alone in the building.
- Nobody opens, reads, moves or photographs anything. Desks are cleaned around, never tidied.
- No phone cameras in your space. If we need a photo for a damage report, we ask you first.
- If a screen is left unlocked or records are left out, we tell you. We do not touch them.
- Background check before a key is issued, not after the first shift.
- Keys signed out against a tag number, never a building name. A lost key is not a map to your door.
If your practice needs this written into a confidentiality agreement of your own, send it across and we will sign it. Full detail on the policies page.
Treatment rooms, waiting room, restrooms, and the surfaces everyone touches.
Three nights a week suits most practices. We start after the last patient and we are out the same evening.
- Treatment and exam room floors, hard-surface disinfected
- Counters, sinks, taps and cabinet fronts
- Waiting room seating, arms and high-touch points
- Reception glass, door plates, handles and light switches
- Restrooms cleaned and disinfected, your paper and soap restocked
- Break room surfaces, sink and appliance fronts
- Waste and recycling out, liners replaced
- Lights out, doors checked, alarm set
Said now, not in month three.
Sharps, theatres and autoclaves. The line is here.
- We do not handle regulated medical waste. Sharps and biohazard containers stay with your licensed hauler. We clean around them and never move them.
- We are not a terminal-clean or surgical-suite contractor. If your practice needs that standard, you need a specialist and we will say so.
- We do not touch instruments, sterilisation equipment or anything in an autoclave area beyond the floor.
- Day porter cover is available on request. Most of our work is nights and weekends, and a daytime presence is quoted separately rather than folded into the nightly price, so you can see exactly what it costs.
Are you insured, and will you name our practice?
We carry $1,000,000 per occurrence and $2,000,000 aggregate general liability through National Specialty Insurance Company. No one sets foot in your building until you hold a certificate naming your practice as additional insured. A precondition of the first visit, not a form you chase after.
Who exactly will be in the building?
The same named people every week, introduced before they start. If that has to change you hear it from us, not by finding a stranger in reception.
What time do you come?
After your last patient. Tell us when the building is genuinely empty and we build the route around it. If your last appointment runs past six, say so at the walkthrough.
What happens if a night gets missed?
That week comes off your next invoice automatically, and since every invoice reports the month just finished, it is never more than one invoice away. You should not have to notice, ask, or argue.