A vet practice fails on odour and floors before it fails on anything else. That is where the hours go.
Most vet contracts are priced like an office, then under-serve the two things anyone notices: the smell in reception and the exam room floors. Both need real time on the floor, which is why we count hours instead of square footage.
Settle this at the walkthrough, not in month three.
Usually. It is almost always the floor, not the air, and the fix is time rather than fragrance. If it turns out to be structural, a drain or old grouting, we will tell you instead of selling you a contract that cannot fix it.
To the boundary your staff set, agreed in writing at the walkthrough. Occupied areas are skipped and reported.
Yes, before a key is issued. You hold controlled drugs. You should be asking every contractor that, and expecting to see the policy.
That week comes off your next invoice automatically, with the credit already applied on the invoice.
We price by walking it and counting the hours the work honestly takes. You get a written scope and a fixed monthly number.
Request a walkthrough