Policies & privacy
Plain English, no small print. If anything here is unclear, ask at the walkthrough and we will tell you straight.
Last updated 28 August 2026 · P&T LLC d/b/a Blue Hills Services, Canton, Massachusetts
The agreement you sign is what governs. This page is a plain-English summary written so you can read it before you talk to us. Where this page and your signed service agreement ever disagree, the agreement wins. Tell us and we will fix the page.
The missed-night guarantee
If we miss a scheduled night, that week comes off your next invoice automatically. You do not have to notice it, ask for it, or argue about it, and in most cases we will have told you before you walked in. Because we bill a month ahead, every invoice also reports the month just gone, so a credit is never more than one invoice away.
Your monthly invoice leads with attendance rather than the total: how many of the scheduled nights were actually worked, with any missed night shown and the credit already applied. We would rather hand you the bad news on the first line than bury it under a number.
Price and term
| How the price is set | By walking your building and counting the hours the work honestly takes, then pricing the labour. Not by square footage. |
| What it includes | A fixed monthly price. We supply and guarantee every cleaning chemical, liner and piece of equipment. You buy your own restroom paper, hand towels and soap, and we restock whatever you provide. No per-visit extras, and nothing that moves with your headcount. |
| Changes | If the building changes, or you want work added or dropped, we reprice it in writing before anything changes. |
| Billing | Monthly in advance, net 15. The invoice for each month also reports the month just finished: how many of the scheduled nights were worked, with any missed-night credit already deducted. |
| Ending it | Twelve month agreement, with thirty days notice either way at any time. No penalty and no auto-renewal. |
A contract that locks you in is a contract that stops us having to earn the month.
Supplies and equipment
The most common argument in cleaning contracts is who buys what. Ours is written down before you sign.
- We supply every cleaning chemical, bin liner, cloth and machine. Included in the monthly price, guaranteed, and never billed as an extra.
- You buy your own restroom paper, hand towels and soap. We restock whatever you provide, every visit, and tell you when you are running low.
- Why that way round: paper use follows your headcount, not our work. Bundling it means either padding your price for people who might visit, or coming back later asking for more. Keeping it separate is how the monthly number stays fixed.
- If you would rather we handled it, we will, at our cost plus fifteen percent with a monthly reconciliation, so you can always see what it actually cost.
Equipment stays with us. We bring what we need and take it away again. If at some point you offer us a cupboard, that is a conversation for after you know us, in writing, with a list of what is in it. We are not going to ask a building we have just met for a key to a store room.
The annual adjustment
Your price is fixed for the twelve months you signed for. After that it moves once a year, on the anniversary, and we would rather you knew the rule now than met it on an invoice.
- Years one and two: four percent. That is not a guess. Our cleaning wage scale runs from $22 an hour at start to $24 at a year, and the steps are written into every offer letter. Four percent covers that and nothing more.
- From year three: whatever inflation did, capped at four percent. Once a cleaner reaches the top of that ladder our wage cost stops climbing, so the price should stop climbing with it. Tying it to a fixed escalator forever would just be a rise you did not agree to.
- Sixty days written notice, with the number and the reason. Never a surprise, and never buried in an invoice.
- If it would push you above the going rate for your building, we will not do it. We would rather re-cut the scope with you than quietly price you out of the market and lose you to somebody cheaper.
The thirty day notice runs throughout. If an adjustment is not worth it to you, that is a fair reason to leave and we will not argue.
Keys and access
We work when the building is empty, which means we usually hold a key or a code. That is exactly the thing you should ask hard questions about, so here is the policy in full:
- A background check happens before a key is issued. Not after the first shift, and not on trust.
- Keys are signed out against a tag number, never a building name. A lost key is not a map to your door.
- The register records who holds what and since when, and you can ask to see your line of it at any time.
- You are told before anyone changes, not by finding a stranger in reception.
- Alarm codes are held by the named people who need them and are changed at your request, at no charge, whenever someone leaves.
Confidentiality in your building
This matters most in medical, dental and professional offices, where our people work at night around charts, screens, files and post. The rule we hold our own staff to:
- Nobody opens, reads, moves or photographs paperwork, screens or post. Desks get cleaned around, not tidied.
- No phone cameras in your space. If we ever need a photo, for a damage report or a problem we need to show you, we ask you first.
- Nothing seen in your building is discussed outside it, including with other clients.
- If a screen is left unlocked or records are left out, we tell you. We do not touch them.
If your practice needs this written into a confidentiality agreement of your own, send it across and we will sign it.
Insurance
We carry $1,000,000 per occurrence and $2,000,000 aggregate general liability through National Specialty Insurance Company. No one sets foot in your building until you are holding a certificate naming your company as additional insured. That is a precondition of the first visit, not a form you chase afterwards. Ask at the walkthrough and we will show you exactly where you will be named.
There is no cleaning licence in Massachusetts, for us or for anyone else, so we will never tell you we are licensed. If a competitor does, ask them which board issued it.
If something gets broken
Tell us and we will make it right. We would far rather hear it from you than have you decide quietly that we are not careful. Anything we break, we report to you ourselves, on the night it happens, before you find it.
What we do with your details
The walkthrough request and job application on this site collect information about people. You may also request a walkthrough through a Facebook or Instagram lead form. These requests do not add you to a mailing list.
If you ask for a walkthrough
We collect your company, your name, phone, email, the building address and town, roughly how big it is, how many nights you want, who cleans it now and when that contract ends, and what your current company gets wrong.
We ask about your current cleaner because the end date of your existing contract is the difference between us calling you at a useful moment and a useless one. That answer stays with us. We do not repeat it, and we do not use it to approach anybody else.
For a Facebook or Instagram walkthrough request, we ask for your business name, business type, town, cleaning frequency, and contact name, email and phone. We use those details to respond to your request and arrange a walkthrough.
If you apply for a job
We collect your name, phone, email, town, your experience, which nights you can work, whether you can lift, whether you have your own car, and why you want the job.
We do not ask about criminal history on the application, and we never will. Massachusetts law forbids it on an initial written application, and our form rejects it even if you volunteer it.
A CORI check happens later, on the official Massachusetts form, with your separate written consent, before any key is issued. Never before that, and never on a form of our own invention.
There is no unpaid trial shift. Every hour you work for us is paid, and everyone is a W-2 employee, not a 1099 contractor.
Where it goes, and who can see it
| Website forms | Stored in our database, hosted by Supabase in the United States. |
| Facebook and Instagram forms | Collected and stored by Meta and accessible to authorized Blue Hills Services account users through Meta’s lead-management tools. Meta also processes information under its own privacy policy. We use your submitted details to follow up on the walkthrough you requested; this does not automatically add them to our website database. |
| The website | Hosted by Vercel, which keeps ordinary server logs including your IP address. |
| Fonts | Loaded from Google Fonts, so Google receives your IP address when the page loads. That is true of a great many sites, and we would rather say so. |
| Texts | Sent through Twilio. Emails through our mail provider. |
| Never | Sold or rented to other businesses for their marketing. You will not be added to a mailing list. |
Advertising measurement. Our inquiry page uses the Google Ads tag to measure saved walkthrough requests. Google may receive device, browser, network and advertising-interaction information and use cookies or similar identifiers for measurement. We also record an allowed source label, such as Meta, when it is included in the inquiry link. A source label does not by itself identify a person. Facebook and Instagram lead-form submissions are recorded in Meta’s tools. We do not use session recording.
Keeping it and getting rid of it
We keep walkthrough requests while there is a realistic chance of working together, and job applications for a year in case something opens up. After that they are deleted.
Ask us at any time what we hold about you and we will tell you, and ask us to delete it and we will, unless we are keeping it because you are a client and the law requires it. Text or email and say so. There is no form.
Who we are
Blue Hills Services is the trading name of P&T LLC, a Massachusetts limited liability company based in Canton. Anything that creates a legal obligation, including your service agreement and your invoices, is in the name of P&T LLC.
Questions about anything on this page: text (781) 568-6699, Canton, Massachusetts.
One promise about this page. Everything on it is written to be accurate rather than impressive. If anything here does not match what we told you in person, what we told you in person is what we will stand behind.